Extensions determine how incoming calls are routed within your Grasshopper account. Users with extension or admin access can add and remove extensions from the online portal. 

  1. Log in to Extensions at
  2. Click Add extension next to either "Department Extensions" or "Employee Extensions". 
  3. You will see the new extension appear at the bottom of the list. From there you can edit its details and call-forwarding settings

To delete an extension, see how do I delete an extension.

To change the extension name, edit call forwarding settings, or edit voicemail and greetings for an extension, see how do I edit an extension.

To find what your extension PIN number is, see where do I find the PIN number for my extensions.