Edit an extension's details

Customize an extension's settings.

Before you begin: An admin can edit the settings for all extensions on your system, while a user can only edit the extensions assigned to them.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Select Extensions and then select Edit next to the desired extension.
To update the extension's name, number, phone PIN, time zone, or users, select View Details, make the desired changes, and then select Save.
To add and configure the call-forwarding phone numbers used by the extension, select Add a forwarding number. Learn more about forwarding incoming calls for an extension.

If your admin portal home page looks like the screenshot below, these steps are for you.