Edit an extension's details
Customize an extension's settings.
Before you begin: An
admin can edit the settings for all extensions on your system, while a user can only edit the extensions assigned to them.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Sign in to the admin portal.
- Select Extensions and then select Edit next to the desired extension.
- To update the extension's name, number, phone PIN, time zone, or users, select View Details, make the desired changes, and then select Save.
- To add and configure the call-forwarding phone numbers used by the extension, select Add a forwarding number. Learn more about forwarding incoming calls for an extension.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Sign in to the admin portal.
- Go to .
- Select
next to the desired extension. - Make the needed changes and then select .