Due to regulatory requirements, all toll-free SMS requires advanced verification. Existing toll-free numbers must be verified before September 30th, 2022 to avoid service interruption. New toll-free numbers will not be available for SMS until verified.

Learn more here.

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Why am I receiving an error while signing up? Do I have to change my current phone provider when I use Grasshopper? Does Grasshopper provide me with a physical phone with my account? Does Grasshopper offer vanity local numbers? Can I request a vanity or custom phone number? Do I need a landline phone to use Grasshopper? How do I download and install the mobile app? Can I list my number with Directory Assistance? Can I use Skype with Grasshopper? What features are included on my Grasshopper account? Can I use your service if I live in Canada? Who owns the numbers that are assigned to me by Grasshopper? Are there any limitations to the desktop app? You do not have any local U.S. numbers within my area code What is the Grasshopper virtual phone system? How is Grasshopper different than VOIP? What are Grasshopper's system requirements? Can I buy an 800 number from another company and use it with Grasshopper? Do you offer Canadian Local Numbers? How do multiple Grasshopper numbers work on the same account? How do I reset my password? What credentials do I use to log into the desktop app? How do I find my username? How do I sign in to Grasshopper? How do I change a username? What are the different types of greetings on my account? How do I create a main greeting? How do I add a new extension? Can I change the caller ID name for my Grasshopper number? How do I set up Grasshopper? Can I see the caller's phone number as the Caller ID? How do I set up my phone with the mobile app? How do I give the Grasshopper app permission to access my contacts? Can my numbers play different main greetings? I reserved a number and now its gone, what do I do? What happens after my main greeting finishes playing? Grasshopper Setup Examples How do I enable texting? Can I create a sub menu? How do I give administrative permissions to a user? How do I add a new user? How do I delete a user? What is the difference between admins and regular users? How do I assign an extension to a user?

Articles

Can I change the caller ID name for my Grasshopper number? What is Call Blasting, and how does it work? Can I record my calls? Can I make international calls from the Grasshopper app? What is the Calling Card feature? Can callers be put on hold until someone is available to take the call? Where can I find the number of the person that called me? Can I make calls over WiFi? What is the "Do Not Disturb" setting? Why does the caller ID show "Grasshopper Audio Call" on my phone? Can I place a call from within the Grasshopper mobile app? Can I transfer calls from the desktop app over to my mobile phone (and vice-versa)? What happens to my calls when I'm logged into the desktop app? Does Grasshopper offer international calling? Why can't I call Hawaii or Alaska? Can I use Grasshopper to call 911? How are incoming calls announced when I pick up? How do I reduce on hold time? How do I block a number? How are incoming calls to my phone number displayed? How do I change what callers hear when they call my phone number? Can I send my calls directly to voicemail? Can I see the caller's phone number as the Caller ID? Can I disable the option to press 1 to accept calls? How can I upload or change my on hold music? How do I create a custom schedule? How do I stop unknown phone numbers from calling me? How do I disable the announcement that asks me to "Press 1 to accept the call"? How do I unblock a phone number? How can I set up a schedule to ring to me directly during the day and have a main greeting at night when the office is closed? How do I change the default transfer music or message? How do I choose the extension(s) I want to receive calls for in the desktop app? How do I change the announcement my callers hear during a conference call? How to add a vacation schedule? How do I send calls directly to my phone without a greeting? How do I transfer a call to another extension? How do I register my landline phone? How do I start a conference call? How do I put a call on hold? Why does the mobile app want me to dial 844-884-9663 or 573-213-8030 when making a call? How can I tell which extension a call is coming from? Why am I receiving some calls twice when WiFi calling is enabled? Is there a way to call a fellow employee without dialing the main number and selecting their extension? Can I call back customer from a voicemail? How do I enable or disable WiFi calling? How will I know if my WiFi signal isn't strong enough? How do I make outgoing phone calls? Why am I seeing a "Failed to establish API call" error? Can Grasshopper forward to a toll-free number? Can Grasshopper forward to IP-Phones (Soft-phones)? How does PBX connect work? How can I change which number the Grasshopper number forwards calls to? Can I change the call forwarding number from within the mobile app? How do I set up call forwarding settings for my extensions? Why are calls not ringing to the desktop app? I can't make calls from the mobile app, how do I fix this? Why aren't my calls forwarding? What happens during call routing hours when I'm using the desktop app? I'm experiencing poor call quality, how can I fix this? Why doesn't the desktop app follow my call-forwarding rules? What should I do if my microphone and speakers aren't working in the Grasshopper desktop app? Why are calls going straight to voicemail? Callers are unable to leave a message

Articles

How do extensions work in Grasshopper? What is Extension 8 - Name Directory? What is "Extension 0 - Default extension"? Will Grasshopper work with the existing extensions in my office? Can I have a 4 digit extension? What are Q&A extensions? Can my extensions have different greetings? How do I change the name greeting for extensions? How do I create an away greeting for an extension? Can I change my extension's ring time? How do I set up the Name Directory (extension 8)? How do I delete a recording? How many numbers can an extension forward to? Can I set an extension to play an information message to the caller? How do I change the order of forwarding numbers within my extension? Can I change the Name Directory extension to another number? How do I add a new extension? How do I edit an extension? How do I delete an extension? Where do I find the PIN number for my extensions? How do I assign an extension to a user? What are the different types of greetings on my account? Can I upload my own greetings? Can my numbers play different main greetings? How long can my greeting be? What happens after my main greeting finishes playing? Can I download my greeting recordings or obtain a copy? Can I customize my greetings? How do I create a main greeting? Can my extensions have different greetings? When I press * for subscriber mode, I always get sent to voicemail. How can I record my greeting over the phone? How do I change my main away greeting? How do I create an away greeting for an extension? How do I delete a recording? Unable to use record by computer to create new greetings How can I delete unwanted greetings from within my account? Why is my main greeting not updating? How do I change my greeting? What is the Voice Studio? How long does the Voice Studio take to record something? Can I listen to voice studio examples? How many voice actors can I use from the Voice Studio? Does Grasshopper provide professional recordings options? How do I place an order with the Voice Studio? What do the thumbs up and check mark mean when submitting my Voice Studio order? Can I revise an old Voice Studio order?

Articles

I can't make calls from the mobile app, how do I fix this? How do I set up my phone with the mobile app? How do I send and receive text messages from the mobile apps? Why does the mobile app want me to dial 844-884-9663 or 573-213-8030 when making a call? Get The Most Out of Grasshopper Mobile App - Tips and Tricks How do I give the Grasshopper app permission to access my contacts? Why does the mobile app give the error "no extensions assigned" but logging in on the website is successful? Can I place a call from within the Grasshopper mobile app? How can I delete a voicemail within the mobile app? Can I change the call forwarding number from within the mobile app? Why aren't my contacts sorted correctly in the mobile app? Can I transfer calls from the desktop app over to my mobile phone (and vice-versa)? Can I sign documents inside the mobile app? What is Play It On Mobile? Where can I see voicemail transcriptions in the mobile app? What is the desktop app and where do I download it? How do I send and receive text messages from the desktop apps? What is the "Do Not Disturb" setting? How do I use firewalls with the Grasshopper desktop app? How do I choose the extension(s) I want to receive calls for in the desktop app? Are there any limitations to the desktop app? Can I transfer calls from the desktop app over to my mobile phone (and vice-versa)? What credentials do I use to log into the desktop app? What happens to my calls when I'm logged into the desktop app? Can I add contacts to my desktop app? Am I using my plan minutes when I use the desktop app? Why are calls not ringing to the desktop app? Why aren't my calls forwarding? What happens during call routing hours when I'm using the desktop app? Why doesn't the desktop app follow my call-forwarding rules? What should I do if my microphone and speakers aren't working in the Grasshopper desktop app?

Articles

Get The Most Out of Grasshopper Mobile App - Tips and Tricks Can I list my number with Directory Assistance? Is Grasshopper HIPAA compliant? Is there a way to call a fellow employee without dialing the main number and selecting their extension? How do I refer a friend? Does Grasshopper integrate with any other products? Do you offer an affiliates program? Where can I provide feedback about Grasshopper? Why am I getting push notifications for other user's items? What is the system status of Grasshopper? What are Grasshopper's system requirements? How do I contact Grasshopper Customer Support? Ruby Receptionist Frequently Asked Questions Grasshopper App Update FAQs How can LogMeIn help with Coronavirus? How can I set up Ruby? Grasshopper Trial FAQs What is my Grasshopper phone number? How do I add another number to my account? Can I delete a Grasshopper phone number from my account? Can I change a contact's name in the app? How do I change the contact name on file for my account? How do I set a time zone for my account? How do I reactivate my account? Can I move my number to another Grasshopper account? Phone Menu Reference Sheet Why aren't my contacts sorted correctly in the mobile app? What is my Grasshopper account number? Can I add contacts to my desktop app? Can I put my account on hold? What is a Primary PIN and where can I change it? Why am I receiving an error while signing up? Why does the mobile app give the error "no extensions assigned" but logging in on the website is successful? Why am I seeing a "Failed to establish API call" error? What is "Error 452"? Why am I seeing a "Something went wrong" error? Can I transfer my numbers to another service provider? When can I cancel my Grasshopper account once I've transferred my number out? What is a Customer Service Record? How do I cancel my account?
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