Find your username

Learn how to find your username.

Your username should be the email address you signed up with. If you do not remember your username, refer to the welcome email sent to you when you created your account.

Tip: Are you signed into the mobile app? Go to Settings, and your username will be the email under your name at the top of the screen.

If you still cannot find your username, an admin on your account can follow the steps below to find your username.

Legacy admin portal

Before you begin: You must have admin permissions.

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Users.
Select Edit next to the user’s name to view the user’s username, which is typically the user's email address.

Admin portal

Before you begin: You must have admin permissions.

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to User management > Users.
Select > Edit next to the user.
The user’s Email address is their username.