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Change a User’s Email Address

Update a user's email address used to log in and reset their password.

Before you begin: You must have admin permissions.
  1. Sign in at
  2. Go to Settings > Users.
  3. Select Edit next to the user whose email needs to be updated.
  4. Update the user's email address and then select Save.
    Note: If the user's old email address is used for voicemail notifications or virtual fax, updating their email address from their user profile will not automatically update it in other places.
  5. Select Edit again next to the user.
  6. Under User should use username to login, enter the user's new email address and then select Save & Close.