Set up your virtual fax

By enabling the virtual fax feature, your Grasshopper number can double as a fax line, allowing you to receive faxes via email without an actual fax machine. Incoming faxes will be converted to PDFs and sent to you via email. You will only be able to receive faxes, not send them.

Before you begin: You must have admin permissions.

Note: The system will automatically delete faxes and voicemails after 30 days.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in at https://nuui.us.grasshopper.com.
Go to Settings > Features.
Enable Virtual Fax.
Select Edit and then select Add new email address.
Enter your email address and then select Add. Repeat steps 4-5 to add other email addresses

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Call management > Virtual fax.
Enable the toggle to enable virtual fax for your account.
Enter your email address and then select Add. Repeat to add other email addresses to receive PDFs of incoming faxes.