Manage your account billing information

Learn how to download invoices, view minutes used, view and edit payment information, or view and edit contact information.

Before you begin: You must have admin permissions.

Note: If you are a nonprofit company or believe your account is tax exempt, please email support at support@grasshopper.com with your company's official proof documentation, state sales tax exemption certificate, or a tax-exemption form. Once we have your paperwork, our tax manager will review your request.

This article doesn't address how to cancel your account or troubleshoot payment failures.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Account.

Follow the steps below to complete the following tasks:

Option	How-to
1. Change my plan	Note: If you upgrade your plan, changes will take effect immediately. If you downgrade your plan, changes will only occur on the next renewal date. For monthly plans, that means the next month's bill date. For annual plans, that means on the annual renewal date. From Your Pricing Plan, choose a new plan. Learn about available plans. Select Yes, change my plan to confirm.
2. Find minutes used	View your minutes used from Minutes used this billing cycle.
3. Change payment info	Note: We only accept Visa, MasterCard, or American Express credit cards. Debit cards can be used if they function like a credit card, carry the Visa or MasterCard logo, and do not require a PIN for payment. Payments from prepaid cards (including gift cards branded as credit cards) are not accepted. From Credit Card Info, select Edit. Enter the new payment information and then select Save.
4. View and/or edit contact information	Note: Learn how to change the main contact name on your account. From Contact Info, select Edit. Update any of the following fields. Company Name Contact Address Home Phone Cell Phone Fax Email Note: This email address is the primary contact for your account. We will use it to communicate with you regarding billing, system updates, announcements, and other account-related matters. Select Save.
5. Find customer ID/account number	View your customer ID from Customer ID.
6. View and/or edit primary pin	From Primary PIN, enter a new 4-digit number into the text field.
7. Download invoices	From View Previous Invoices choose the desired month and then select Download Invoice.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Follow the steps below to complete the following tasks:

Task	How-to
Change your plan	Note: If you upgrade your plan, changes will take effect immediately. If you downgrade your plan, changes will only occur on the next renewal date. For monthly plans, that means the next month's bill date. For annual plans, that means on the annual renewal date. Go to Plan & billing > Subscriptions. Select Change plan. Choose your new plan.
Change payment info	Note: We only accept Visa, MasterCard, or American Express credit cards. Debit cards can be used if they function like a credit card, carry the Visa or MasterCard logo, and do not require a PIN for payment. Payments from prepaid cards (including gift cards branded as credit cards) are not accepted. Go to Plan & billing > Billing & payment. From Credit card information, select Edit. Enter the new payment information and then select Save.
View and/or edit contact information	Note: Learn how to change the main contact name on your account. Go to Plan & billing > Billing & payment. From contact information, select Edit. Make the necessary changes and then select Save.
Find customer ID/account number	Select next to your name in the top right corner. View your Customer ID.
View your Primary PIN	Select next to your name in the top right corner. View your Primary PIN.
Download invoices	Go to Plan & billing > Invoices. Select next to an invoice entry to download.