Changing the contact name on file is taken very seriously, and we have precautions to keep your account safe and secure. Only the current main contact can make the change.

To have the contact information change on your account, please send a request in the form of a typed letter to our customer care team by emailing support at support@grasshopper.com. View an example below. Attach and include the following information:

• Written on company letterhead
• Handwritten signature from the main contact
• Grasshopper account number
• Billing information (last 4 of CC and billing address) and email address on file
• Primary PIN for the account
• Contact name currently on file
• Contact name you'd like to like to change to
• Copy of a recent invoice