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Transfer a call to another extension

    Transfer an active call to another extension on your system.

    About this task: Only inbound calls can be transferred to another extension.

    Note: Use our Phone Reference Sheet as a guide for managing your calls.
    Option How-to
    Desktop app
    1. While on an active call, select Transfer Icon. Your call will be placed on hold.
    2. Enter the extension number you’d like to transfer the call to, followed by #.
    3. To return to the call, enter * before entering an extension.
    Mobile app
    1. While on an active call, dial # twice. Your caller will be placed on hold.
    2. Dial 2 to initiate the transfer.
    3. Enter the extension number you’d like to transfer the call to, followed by #.
    4. Complete the transfer with one of the following options:
      1. To transfer the call now, press 1.
      2. To remain on the line, press 2, then press # twice to complete the transfer.