Send calls directly to voicemail
Send incoming calls to a phone number or extension directly to voicemail.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Send All Incoming Calls to a Phone Number to Voicemail
Before you begin:
You must have admin permissions.
- Sign in to the admin portal.
- Go to .
- Next to the desired phone number(s), select Transfer to extension and then select an extension number.
- Turn off call forwarding on the selected extension by following the steps below.
Send All Incoming Calls to an Extension to Voicemail
- Sign in to the admin portal.
- Select Extensions and then select Edit next to the desired extension.
- From Where should we forward callers to? set all listed phone numbers to Off.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Send All Incoming Calls to a Phone Number to Voicemail
- Sign in to the admin portal.
- Go to .
- Select
next to the desired phone number. - From Call routing, select Direct connect to extension and then choose the extension you want to route incoming calls to.
- Select Save.
- Turn off call forwarding on the selected extension by following the steps below.
Send All Incoming Calls to an Extension to Voicemail
- Sign in to the admin portal.
- Go to .
- Select next to the desired extension.
- From Call forwarding numbers, select next to each of the forwarding numbers.
- Set the Status to Inactive.
- Select .