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Add a Voicemail Greeting

Record new or upload existing personal messages for your callers when you're unavailable to answer their call.

Note: Callers won't be able to leave a voicemail from your account's main or away greetings. You can forward a phone number to an extension to give callers the ability to leave a voicemail.
  1. Sign in at
  2. Go to Settings > Greetings.
  3. Select Change Greeting next to the desired extension.
  4. Select Create a new greeting.
  5. Choose a recording option:
    Option How-to
    Voice Studio Select Voice Studio and follow these instructions.
    Record via Phone Select Use Phone and follow the on-screen instructions.
    Upload audio file
    1. Select Upload and then choose a supported file from your computer.
      • MP3, MP4, or M4A up to 5 MB
      • 16 bit Mono
      • 100 kHz
      • File name of 24 characters or less
      • Size of 5 MB or less (2 minutes)
    2. Select Upload greeting.
    Record by Computer
    Note: You must give your browser microphone permissions to record.
    1. Select Record.
    2. Select the microphone icon to start recording and then select the icon again when finished.
    3. Select Keep.
What to do next: It may take a few minutes for your voicemail greeting to take effect.