Add a voicemail greeting

Record new or upload existing personal messages for your callers when you're unavailable to answer their call.

Note: Callers won't be able to leave a voicemail from your account's main or away greetings. You can forward a phone number to an extension to give callers the ability to leave a voicemail.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Greetings.
Select Change Greeting next to the desired extension.
Select Create a new greeting.

Choose a recording option:

Option	How-to
Voice Studio	Select Voice Studio and follow these instructions.
Record via Phone	Select Use Phone and follow the on-screen instructions.
Upload audio file	Select Upload and then choose a supported file from your computer. MP3, MP4, or M4A up to 5 MB 16 bit Mono 100 kHz File name of 24 characters or less Size of 5 MB or less (2 minutes) Select Upload greeting.
Record by Computer	Note: You must give your browser microphone permissions to record. Select Record. Select the microphone icon to start recording and then select the icon again when finished. Select Keep.

What to do next: It may take a few minutes for your voicemail greeting to take effect.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Call management > Extensions.
Select next to the desired extension.
From Extension greetings, select Voicemail.

Select Add greeting and then choose how you’d like to add the new greeting.

Option	How-to
Record greeting	Note: You must give your browser microphone permissions to record. Select Record greeting and enter a name for the recording. Select Record to start recording and then select Stop recording when finished. Select Save.
Upload a greeting	Select Upload a greeting and then choose a supported file from your computer. MP3, MP4, or M4A up to 5 MB 16 bit Mono 100 kHz File name of 24 characters or less Size of 5 MB or less (2 minutes) Select Open > Save.