Set up call forwarding for phone numbers
Route incoming calls into a phone number to an extension on your account or change the default forwarding number.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Forward a phone number to an extension
Before you begin: You must have
admin permissions.
What to do next: Learn about
forwarding schedules.
Change the default forwarding number
When an account is created your business phone number will automatically be forwarded to the contact phone number that you used when creating your account. Follow the steps below to change that account contact number.
- Sign in at https://nuui.us.grasshopper.com.
- Go to .
- Select Edit from Contact Info.
- Enter the new Home Phone number and then select Save.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Forward a phone number to an extension
- Sign in to the admin portal.
- Go to .
- Select
next to the desired phone number. - From Call routing, select Direct connect to extension and then choose the extension you want to route incoming calls to.
- Select Save.
What to do next: Learn about
forwarding schedules.
Change the default forwarding number
- Sign in to the admin portal.
- Go to .
- Select Edit from Contact information.
- Enter the new Phone number and then select Save.