Set up call forwarding for phone numbers

Route incoming calls into a phone number to an extension on your account or change the default forwarding number.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Forward a phone number to an extension

Before you begin: You must have admin permissions.

Sign in at https://nuui.us.grasshopper.com.
Go to Settings > Numbers.
Select Transfer to extension from Incoming Call Setting.
Choose which extension you'd like the phone number to forward to from the Select Extension # drop-down menu.

Tip: You can customize other call forwarding settings from the extension you chose for forwarding.

What to do next: Learn about forwarding schedules.

Change the default forwarding number

When an account is created your business phone number will automatically be forwarded to the contact phone number that you used when creating your account. Follow the steps below to change that account contact number.

Sign in at https://nuui.us.grasshopper.com.
Go to Settings > Account.
Select Edit from Contact Info.
Enter the new Home Phone number and then select Save.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Forward a phone number to an extension

Sign in to the admin portal.
Go to Call management > Numbers & call routing.
Select next to the desired phone number.
From Call routing, select Direct connect to extension and then choose the extension you want to route incoming calls to.
Select Save.

What to do next: Learn about forwarding schedules.

Change the default forwarding number

Sign in to the admin portal.
Go to Plan & billing > Billing & payment.
Select Edit from Contact information.
Enter the new Phone number and then select Save.