Create a schedule
Automatically direct your callers based on a pre-set schedule for open and closed hours.
Before you begin:
- To create an account-wide schedule, you must have admin permissions.
- Before creating a schedule, you will need an away greeting recorded and added to the system or extension.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
Set schedule for the account
- Sign in to the admin portal.
- Go to .
- From Account level business hours, choose a Schedule from the drop-down menu.
- Optional: If you choose Custom Schedule:
- Enable the toggle for each day you are open.
- Select Add hours and then choose the From and To hours.
- Select Save.
Set schedule for an extension
- Sign in to the admin portal.
- Go to .
- Select
next to the desired extension.
- From Extension office hours, choose a Schedule from the drop-down menu.
- Optional: If you choose Custom Schedule:
- Enable the toggle for each day you are open.
- Select Add hours and then choose the From and To hours.
- Select Save.