Automatically direct your callers based on a pre-set schedule for open and closed hours.
Before you begin:
- To create an account-wide schedule, you must have admin permissions.
- Before creating a schedule, you will need an away greeting recorded (LINK) and added to the system or extension (LINK).
- Sign in at https://nuui.us.grasshopper.com.
- Go to .
- Choose the type of schedule you want to create:
- To create an account-wide schedule, select Change Greeting for the Away Greeting.
- To create a schedule for an extension, select Show other greetings for the desired extension.
- From The away greeting will under Options, choose Play when we are closed or on vacation.
- From My open hours are, choose your schedule. If you choose Custom Schedule, select Add Time Slot to add your open hours.
- Select Save Options.
