Add a vacation schedule - Grasshopper Support

Add a vacation schedule

Create a vacation schedule for your system or an extension.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Set a Schedule for an Account

Before you begin: You must have admin permissions.

Sign in to the admin portal.
Go to Settings > Greetings.
Select Change Greeting next to Away Greeting.
Select Add Vacation next to Vacation Schedule.
Enter the dates and times for your vacation and then select Save.
Optional: Select Edit to change the vacation dates.
Optional: Select Remove to delete the vacation schedule.

Set a Schedule for an Extension

Sign in to the admin portal.
Go to Extensions and then select Edit next to the desired extension.

Note: If you aren’t an admin, you will only be able to view the extensions you have access to.
From Greetings, select Show other greetings.
Select Add Vacation next to Vacation Schedule.
Enter the dates and times for your vacation and then select Save.
Optional: Select Edit to change the vacation dates.
Optional: Select Remove to delete the vacation schedule.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Set away dates for the account

Before you begin: You must have admin permissions.

Sign in to the admin portal.
Go to Call management > Business hours.
From Account level business hours, check the box next to Set away dates.
Choose From and To dates and times.
Select Save.

Set away dates for an extension

Sign in to the admin portal.
Go to Call management > Extensions.
Select next to the desired extension.
From Extension office hours, check the box next to Set away dates.
Choose From and To dates and times.
Select Save.