Upload existing personal messages for your callers when you're unavailable to answer their call.
Before you begin: You must have a
greeting recorded before adding to your account or extension.
- Sign in at https://nuui.us.grasshopper.com.
- Go to .
- Choose the type of greeting you want to upload:
- To upload an account greeting, select Change Greeting next to your main or away greeting. You must have admin permissions to change account greetings.
- To upload an extension greeting, select Show other greetings next to the desired extension and then select Change Greeting next to the desired greeting type.
- Select Create new greeting.
- Select Upload audio file and then select Upload.
- Choose a supported file from your computer and then select Upload greeting.
- MP3, MP4, or M4A up to 5 MB
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 5 MB or less (2 minutes)
- Choose how calls are handled if there is no input after the main greeting plays:
- Repeat main greeting (default)
- Transfer to an extension
- End call
- Select the trash can icon to delete a recording.
What to do next: Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect. To ensure your number is set to play your greeting, go to
Numbers and select your greeting.
