Add a greeting

Upload existing personal messages for your callers when you're unavailable to answer their calls or to help guide them through your system options (IVR).

Before you begin: You must have a greeting recorded before adding to your account or extension.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Greetings.
Choose the type of greeting you want to upload:
- To upload an account greeting, select Change Greeting next to your main or away greeting. You must have admin permissions to change account greetings.
  Note: Callers won't be able to leave a voicemail from your account's main or away greetings. You can forward a phone number to an extension to give callers the ability to leave a voicemail.
- To upload an extension greeting, select Show other greetings next to the desired extension and then select Change Greeting next to the desired greeting type. Watch video
Select Create new greeting.
Select Upload audio file and then select Upload.
Choose a supported file from your computer and then select Upload greeting.
- MP3, MP4, or M4A up to 5 MB
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 5 MB or less (2 minutes)
Choose how calls are handled if there is no input after the main greeting plays:
- Repeat main greeting (default)
- Transfer to an extension
- End call
Select the trash can icon to delete a recording.

What to do next: Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect. To ensure your number is set to play your greeting, go to Numbers and select your greeting.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Add a main welcome greeting

Sign in to the admin portal.
Go to Call management > Numbers & call routing.
From Welcome greeting, select Add greeting.
Select Upload greeting, choose a supported file from your computer, and then select Open.
- MP3, MP4, or M4A up to 5 MB
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 5 MB or less (2 minutes)
Select Save.

What to do next: Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect.

Add other greetings

Sign in to the admin portal.
Go to Call management > Greetings library.
Choose the type of greeting you’d like to add from the top tabs.
Select Add greeting and then select Upload greeting.
For extension specific greetings, choose the extension for the new greeting.
Choose a supported file from your computer and then select Save.
- MP3, MP4, or M4A up to 5 MB
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 5 MB or less (2 minutes)
Optional: Select to Download the file, Edit the file name, or Delete the greeting.

What to do next: Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect.

Add a greeting

Legacy admin portal

Admin portal

Add a main welcome greeting

Add other greetings

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