Record a greeting

Record new or upload existing personal messages for your callers when you're unavailable to answer their calls or to help guide them through your system options (IVR).

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Greetings.
Choose the type of greeting to record:
- To record an account greeting, select Change Greeting next to your main or away greeting. To update the account greetings, you must have admin permissions.
- To record an extension greeting, select Show other greetings next to the desired extension and then select Change Greeting next to the desired greeting type.
Select Create new greeting.

Choose a recording option:

Option	How-to
Voice Studio	Select Voice Studio and follow these instructions.
Record via Phone	Select Use Phone and follow the on-screen instructions.
Upload audio file	Select Upload and then choose a supported file from your computer. MP3, MP4, or M4A up to 5 MB 16 bit Mono 100 kHz File name of 24 characters or less Size of 5 MB or less (2 minutes) Select Upload greeting.
Record by Computer	Select Record. Select the microphone icon to start recording and then select the icon again when finished. Select Keep.

Select Use next to your new greeting.
Optional: Choose how calls are handled if there is no input after the main greeting plays:
- Repeat main greeting (default)
- Transfer to an extension
- End call
Select the trash can icon to delete a recording.

What to do next: Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect. To ensure your number is set to play your greeting, go to Numbers and select your greeting.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Call management > Greetings library.
Choose the type of greeting you’d like to add from the top tabs.
Select Add greeting and then select Record greeting.
For extension specific greetings, choose the extension for the new greeting.
Enter a name for the recording.
Select Record to start recording and then select Stop recording to end the recording.
Select Save.
Optional: Select to Download the file, Edit the file name, or Delete the greeting.

What to do next: Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect.