Record new or upload existing personal messages for your callers when you're unavailable to answer their calls or to help guide them through your system options (IVR)..
- Sign in at https://nuui.us.grasshopper.com.
- Go to .
- Choose the type of greeting to record:
- To record an account greeting, select Change Greeting next to your main or away greeting. To update the account greetings, you must have admin permissions.
- To record an extension greeting, select Show other greetings next to the desired extension and then select Change Greeting next to the desired greeting type.
- Select Create new greeting.
- Choose a recording option:
| Option |
How-to |
| Voice Studio |
Select Voice Studio and follow these instructions. |
| Record via Phone |
Select Use Phone and follow the on-screen instructions. |
| Upload audio file |
- Select Upload and then choose a supported file from your computer.
- MP3, MP4, or M4A up to 5 MB
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 5 MB or less (2 minutes)
- Select Upload greeting.
|
| Record by Computer |
- Select Record.
- Select the microphone icon to start recording and then select the icon again when finished.
- Select Keep.
|
- Select Use next to your new greeting.
- Optional: Choose how calls are handled if there is no input after the main greeting plays:
- Repeat main greeting (default)
- Transfer to an extension
- End call
- Select the trash can icon to delete a recording.
What to do next: Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect. To ensure your number is set to play your greeting, go to
Numbers and select your greeting.
