Add an extension
Create a new extension on your system. A voicemail box is automatically created for each extension.
Before you begin:
You must have admin permissions.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Department extensions: Department extensions are single-digit extensions. The extension numbers used for department extensions are 0-6. Employee extensions start with 7, the name directory is 8, and 9 is for callers to repeat the main greeting.
- Employee extensions: Employee extensions are 3-digit extensions beginning with the number 7.
What to do next: While multiple numbers can be
added to the same account, you only have one set of extensions. You can have main greetings for each of your numbers with different messages.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
What to do next:
- Use your new extension by forwarding calls to a phone number to the new extension, or add the extension to your welcome greeting if using the phone menu from the phone number.
- By default, your contact phone number (the phone number used when you created your account) is automatically enabled for call forwarding on the new extension. Learn how to change the call forwarding settings.
- While multiple numbers can be added to the same account, you only have one set of extensions. You can have welcome greetings for each of your numbers with different messages.