HELP FILE

Yes, you have the option to upload an audio file for any of the greetings on your account, no extra charge! See all customization options here.

If uploading a file, please make sure it adheres to the following requirements: 

  • MP3 format only
  • 16 bit Mono
  • 100 kHz
  • File name of 24 characters or less
  • Size of 2 MB or less (2 minutes)

Note: If you ordered greetings from our Voice Studio team, make sure you save the greeting to your computer before trying to upload.

To upload a Main Greeting: Navigate to Settings > Main Greeting > Change Greeting then Create New Greeting. From there, choose upload audio file. Easy as that!

To upload an Extension Greeting: Click on Edit next to the desired extension > scroll to Greetings > click Change Greeting next to the one you wish to change > choose upload audio file.

uploadgreeting.jpg

Portal Accounts: If you signed up prior to June 2011, your account will look different. Please follow these steps:

  1. Log into your account as an admin
  2. Click on Settings
  3. Click on Main Greeting tab
  4. Go to Manage Your Main Greeting
  5. Click Add to library
  6. Enter Greeting Name
  7. Browse your computer for an MP3 file
  8. Click Add
  9. Click Activate next to the greeting you want to use