HELP FILE

Yes, you have the option to upload an audio file for any of the greetings on your account, no extra charge! See all customization options here.

If uploading a file, please make sure it adheres to the following requirements: 

  • MP3 format only
  • 16 bit Mono
  • 100 kHz
  • File name of 24 characters or less
  • Size of 5 MB or less (2 minutes)

Note: If you ordered greetings from our Voice Studio team, make sure you save the greeting to your computer before trying to upload.

To upload a Main Greeting: Click Settings > Greetings > Change Greeting > Create New Greeting > Upload.

To upload an Extension Greeting: Click Settings > Greetings > Change greeting > Create new greeting > Upload.

If you are trying to upload a file from your computer and receive the message "unexpected error occurred", please review the file requirements listed above and try again. This error is likely the result of the file not meeting one or more of those requirements. 

Portal Accounts: If you signed up prior to June 2011, your account will look different. Please follow these steps:

  1. Log into your account as an admin
  2. Click Settings.
  3. Click Main Greeting.
  4. Go to Manage Your Main Greeting.
  5. Click Add to library.
  6. Enter Greeting Name.
  7. Browse your computer for an MP3 file.
  8. Click Add.
  9. Click Activate next to the greeting you want to use.