If uploading a file, please make sure it adheres to the following requirements:
- MP3 format only
- 16 bit Mono
- 100 kHz
- File name of 24 characters or less
- Size of 2 MB or less (2 minutes)
Note: If you ordered greetings from our Voice Studio team, make sure you save the greeting to your computer before trying to upload.
To upload a Main Greeting: Click Settings > Greetings > Change Greeting > Create New Greeting > Upload.
To upload an Extension Greeting: Click Settings > Greetings > Change greeting > Create new greeting > Upload.
Portal Accounts: If you signed up prior to June 2011, your account will look different. Please follow these steps:
- Log into your account as an admin
- Click Settings.
- Click Main Greeting.
- Go to Manage Your Main Greeting.
- Click Add to library.
- Enter Greeting Name.
- Browse your computer for an MP3 file.
- Click Add.
- Click Activate next to the greeting you want to use.