What are the different types of greetings on my account?
Recorded greetings help guide customers through their calls as seamlessly as possible. Your account offers lots of different places to customize greetings and voicemails, most of which come pre-loaded with a system default as part of your initial account configuration. Learn more about each one and how to customize or disable them below.
The main greetings are the first thing someone hears when they call your Grasshopper number.
- Main Greeting –"Thank you for calling. To speak to a representative, please press 0."
A main greeting is the first thing callers hear when they call your Grasshopper number and usually requires the caller to take some action ( like press 1 for sales.) Main greetings are most common on accounts with multiple extensions and every caller hears this greeting when they call. If you record a custom main greeting, be sure to include the extensions available to callers. Learn more.
- Main Away Greeting
This separate "away" greeting can play whenever your office is closed or you are on vacation. You can even schedule your out-of-office and vacation hours ahead of time! There is no system default, so be sure to record or upload your own if you wish to use it. Learn more.
- Call Forwarding Greetings –"Please hold while we connect your call to Extension <#>.
If enabled, this announcement will play (followed by on-hold music) after a caller selects an extension from the main greeting options.
- Recorded Extension Name – "Extension <#>"
Your recorded name (ex: Allison) or department name (ex: Sales) is played when searching the Name Directory , or when you receive a call through Grasshopper with Call Announce enabled.
- Voicemail Greetings – "Thank you for calling. please leave a message and your call will be returned as soon as possible."
If a customer is transferred to an extension but the call is missed, these greetings will play just before the "beep".
- Away Greetings
Just like the Main away greeting, this can be configured to play when your extension is selected and you are out of the office. There is no default, so be sure to record or upload your own if you wish to use it.