When you add a caller to a conference, they receive a call and hear the following:

"This is a Grasshopper call from (Extension Number)".

To change this message from "(Extension number)" to a specific name, you will need to record the “Name Greeting” for your Extension.

To record the Name Greeting for your extension, follow these steps:

  1. Log into your account and click on Extensions
  2. Select “Edit” next to your extension
  3. Scroll down to greetings and select “Show other greetings”

4. Select “Change Greeting” next to the Recorded Extension Name greeting.