HELP FILE

The main greeting is the first thing a caller hears when they call your Grasshopper number. It's generally used on accounts with multiple extensions for callers to choose from (as opposed to a single call-forwarding number). Learn more about other greeting types here, including the main away greeting

TIP: If you record a custom main greeting, be sure to list out the extensions available to callers!

  1. Log in at https://portal.us.grasshopper.com/login.aspx
  2. Go to Settings > Greetings
  3. Next to Main Greeting, click Change Greeting
  4. To create a new greeting, click Create new greeting.
  5. Select a recording option from one of the following options:
    • Voice Studio - Write your script and leave it to our professionals.
    • Record via Phone - Call in and follow instructions to record a greeting over your phone.
    • Upload audio file - If you already have an MP3 you'd like to use for your greeting.
    • Record by Computer - Use your microphone to record easily.
  6. Optional: Choose how calls are handled if there is no input after the main greeting displays, by selecting one of the following:
    • Repeat main greeting (default)
    • Transfer to an extension
    • End call
  7. After you have created or uploaded your greeting, select Use
  8. To ensure your Grasshopper number is set to play your greeting, go to Numbers and select your greeting. ​​​​​​