HELP FILE

How do I create a main greeting?

    The main greeting is the first thing a caller hears when they call your number. It's generally used on accounts with multiple extensions for callers to choose from (as opposed to a single call-forwarding number).

    The default Grasshopper main greeting says "Thank you for calling. To speak to a representative, please press 0". To change the default greeting, create your own customized main greeting to use for your number. Before you create your main greeting, write a script of what you want your main greeting to say. Once your script is ready, Grasshopper has several recording options to choose from:
    • Voice Studio: Have a voice actor record your greeting.
    • Record via phone: Record your own greeting using your phone.
    • Upload audio file: Use an audio file.
    • Record by computer: Record your own greeting using your computer's microphone.
    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Settings > Greetings.
    3. Select Change Greeting next to Main Greeting.
    4. To create a new greeting, select Create new greeting.
    5. Select a recording option:
      Option How-to
      Voice Studio Select Voice Studio and follow these instructions.
      Record via Phone Select Use Phone and then follow the on screen instructions.
      Upload audio file
      1. Select Upload.
      2. Choose your file and then select Upload greeting.
      Record by Computer
      1. Select Record.
      2. Select the microphone icon to start recording and then select the icon again when finished.
      3. Select Keep.
    6. To use the new greeting, select Use next to your new greeting.
    7. Optional: Choose how calls are handled if there is no input after the main greeting plays:

      • Repeat main greeting (default)
      • Transfer to an extension
      • End call

    Your new greeting will be played when callers call your number. It may take a few minutes for your greeting to take effect. To ensure your number is set to play your greeting, go to Numbers and select your greeting.