This guide is for Grasshopper account that were opened prior to June 2011. If you signed up after June 2011, check out the Getting Started Guide for our newer interface.


The Home section was designed to provide you with an at-a-glance overview of your virtual phone system. By creating messages widgets for the extensions you use most, you can see on one page where your messages are coming in from and get quick access to each one. You also get an overview of the number of minutes you've used and more in the statistics section.


No more clicking from one extension to the next looking for messages. The new Messages section allows you to view messages for more than one extension at a time and also provides message management tools and options previously unavailable.

  • Tag messages instead of using folders. You can organize your messages with tags, then filter your messages view to show or hide tagged messages.
  • Select multiple messages at once using your mouse and the Cntl key, or click your mouse and drag to select many messages at once. The action buttons at the top allow you to perform an action such as delete, tag, forward and more on all selected messages.


Contacts are another new addition to Grasshopper and allow you to save message senders as contacts so that you'll see them show up by name instead of number. You can add multiple numbers to the same contact so that no matter where they call you from, you'll know who they are.


You can create new extensions yourself now and manage all settings from the Extensions section. You also can create greetings directly on the computer or submit them to our professional voice studio. You're given more choices for how extensions will take calls, how many numbers will be called and how many people can be emailed per extension when a message arrives.

My Account

The My Account section is your one stop shop for billing and account information. It also allows you to create users. Unlike in myGotVMail, Grasshopper portal allows you to create as many users as you need, and give each user unique permissions to access only the extensions and site sections that make sense for them. Now you can give your colleague the ability to check all messages, without giving them access to the billing history.