Grasshopper Quick Start Guide
Which setup is right for you?
To help you know which kind of setup is right for you, we’ve laid out a few common customer scenarios below.
The Self-Employed Entrepreneur (Call Forwarding)
If it’s just you running the show, you probably just need a separate business line to forward directly to your personal phone. If that’s the case, then our default configuration will do that automatically! You can start using your new business line right away as we’ve programmed calls to forward to the phone number you entered while signing up. If you need to make a change you can do so by logging into our admin portal or via our mobile app. One thing to note: Our default configuration also includes playing a default main greeting. (i.e., “Thanks for calling. Please press 0.”) You can easily disable the main greeting at any time.
The "Mom & Pop" Shop (Simple Greeting)
Want to present your business a bit more formally and professionally? In this case you’ll probably want to record a custom main greeting for customers to hear when they call your company. Often customers in this category will set up employee extensions as well and take advantage of our dial by name directory – but it's not required!
The Small Business (Full System)
As your business grows, you may want to have a more elaborate company greeting with call forwarding to specific departments and teams. Continue through this guide to learn about the configuration options available to you to accommodate this setup!
Set up extensions
As part of your default account configuration, we’ve created a default "Extension 0" for you and set it up to receive calls at the same contact number you signed up with. You can start out by editing Extension 0, or by creating a new one. Note that you can use any combination of department and employee extensions, which function the same but look a little different (department extensions are 0-6, while employee extensions are 700-799).
- Control when, where and how calls are forwarded.
- Select how incoming calls are displayed and what callers hear.
- Edit the name, number, time zone, and user access.
- Set up greetings and vacation schedules.
Sign in at https://nuui.us.grasshopper.com and select Extensions to start creating extensions.
Record greetings
As part of the default account configuration, we've created a default main greeting that says "Thank you for calling. To speak to a representative, please press 0." You can customize or disable this yourself, or leave it to the pros!
Learn more about the different greetings available to you and how to record or upload them.
Add additional phone numbers
- Play the default main greeting. By default, customers will hear the message: "Thank you for calling. To speak to a representative, please press 0."
- Play your custom greeting. If you've recorded or uploaded a custom main greeting, then you should select "Play my main greeting" to switch from the default greeting.
- Forward to an extension. If you prefer, you can also skip the main greeting and send callers straight to one of your extensions.
Sign in at https://nuui.us.grasshopper.com and then go to to add additional phone numbers. Learn more!
Transfer an existing phone number
Note that this can take a few days to process, so in the meantime we have assigned your account a temporary number so that you may get started customizing your extensions and recording your greetings. Then when your number transfer completes, we’ll add it to your account and apply the same settings. You can either keep the temporary one, or swap it out for the new one.
Submit your transfer request to get started.
Install the desktop and mobile apps
Explore more features and settings
- Enable premium features like call blasting and live receptionists by Ruby
- Add additional users and manage their permissions
- Run reports to gather useful data on usage and activity of your business numbers
- Set up vacation schedules and out-of-office hours
Sign in to the administration portal at https://nuui.us.grasshopper.com for even more customization options.