HELP FILE

Why can't I log in to Grasshopper Connect?

Your Grasshopper Connect account was migrated to Grasshopper on or before January 7, 2021. Download the Grasshopper app and use the same credentials you used for Grasshopper Connect to log in. 

How do I log in to Grasshopper?

You will need to download the Grasshopper app, which is different than the Grasshopper Connect app. Use the same username and password you used to log in to Grasshopper Connect to log in to the Grasshopper mobile app, as well as the desktop app and online portal.

How do I set up my Grasshopper account?

For help setting up your account, check out our migration Quick Start Guide

What was migrated?

All your settings, call and text history, and voicemails were migrated to Grasshopper, and your call experience will be the same. Text messages, voicemails, and faxes will appear as unopened. To mark your text messages as read, please see this article. To delete voicemails and faxes, see this article.

What new features does Grasshopper have?

Grasshopper comes with a lot of new features that customers love! The most popular features are customized greetings, extensions, instant response, both desktop and mobile apps, VoIP/WIFI calling, call schedules, and reports. You can also add users to your account for easier management.

Will my bill go up once I migrate to Grasshopper?

Your price will not increase when you migrate to Grasshopper. 

What happened to my business contacts?

Because business contacts were not migrated into Grasshopper, but you can sync your phone contacts to the Grasshopper app once you’re logged in. For more information on business contacts, check out this support article.

Why does “Connect” come up when I receive a Grasshopper call? 

When you created your Grasshopper Connect account, a contact was created in your phone’s native contact book to help you identify calls to your Grasshopper Connect number. We recommend that you update this. Go to your contacts on your phone, find “Connect” and click “Edit.” Change the contact name to “Grasshopper.”

Why did Grasshopper Connect go away?

After careful consideration, Grasshopper will be making an important change to the product portfolio. Grasshopper Connect will be absorbed into the flagship solution, Grasshopper, as of January 2021. We have found that Grasshopper meets the needs of the majority of our customers and the business is no longer going to support Grasshopper Connect.

What features did I lose?

Grasshopper will not include the email integration, unified inbox, business contacts, and timeline view.