Users with extension access can create custom greetings for each extension. 

  1. Log in to Extensions at
  2. Click Edit next to the desired extension. 
  3. Click Show other greetings at the bottom. 
  4. Click Change Greeting next to each greeting type.
    • Click Create new greeting to make a new one, or
    • Click Use to select an existing greeting.

Note: Once you record a greeting to use in your Grasshopper account, it’ll be saved for future use on other extensions. This way, you can assign your main greeting to any extension, or record a new one that you can use on other extensions later.


Note: If you started using Grasshopper before June 2011, your account may look different. Instead, please follow these steps:

  1. Log into your account as an admin
  2. Click on Settings
  3. Click on Extensions tab
  4. Go to Manage your Voicemail Greeting
  5. Click on the department/ employee extension
  6. Click Add to library
  7. Enter Greeting Name
  8. Browse your computer for an MP3 file
  9. Click Add