Users with extension access can create custom greetings for each extension.

  1. Log in to your account at
  2. Click Greetings > Show other greetings next to an extension.
  3.  Click Change greeting next to a greeting.
  4. To select an existing greeting, click Use.
  5. To create a new greeting, click Create new greeting and select a recording method. Once you've created a new greeting select Use to choose it.

Note: Once you record a greeting to use in your Grasshopper account, it’ll be saved for future use on other extensions. This way, you can assign your main greeting to any extension, or record a new one that you can use on other extensions later.


Note: If you started using Grasshopper before June 2011, your account may look different. Instead, please follow these steps:

  1. Log into your account as an admin
  2. Click on Settings
  3. Click on Extensions tab
  4. Go to Manage your Voicemail Greeting
  5. Click on the department/ employee extension
  6. Click Add to library
  7. Enter Greeting Name
  8. Browse your computer for an MP3 file
  9. Click Add