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Can I set an extension to play an information message to the caller?

    Yes, informational extensions can be used to give callers up-to-date information about your company, products and services without speaking to a representative.

    Use your voicemail greeting

    You can easily make one of your extensions "informational only" by simply turning off call-forwarding for that extension and using the voicemail greeting to provide your message. By default your callers will hear a beep and be prompted to leave a voicemail after the message. If you'd prefer to just have the message repeat, you can contact customer support to disable voicemail and repeat the message for that extension.