If you have incorrectly entered in the Extension Pin 10 times, our system will lock that Extension. You may hear the following message:
"For your protection, phone access to this Extension has been locked due to invalid pin attempts. Please contact your account administrator to unlock this extension."
At this time, our support team are the only ones who can unlock an Extension.
Please contact Global Support at 1-800-279-1455 for assistance with unlocking your extension.