There are four customizable greetings in your account.
Main Greeting: This is the first thing someone hears when they call your Grasshopper number. “Thank you for calling ABC Company…press 1 for sales, 2 for billing...” This is where you greet customers and tell them what extensions they can pick from.
Transfer Greeting: This is what will play when a call is being transferred to an extension. By default, it’s set to “Please hold while we connect your call to…” If you prefer to have your callers hear just ringing while we connect them, you can do that too.
Individual Extension Name Greeting: Your recorded name (ex: Allison) or department name (ex: Sales). It’s played with your transfer greeting, and also in the name directory (if you have that set up).
Ex: You've reached (Allison's) voicemail. Please leave a message.
Voicemail Greeting: The recording that plays when someone goes to your voicemail.
Ex: Hi, this is Allison. I'm not available to take your call right now. Please leave a message and I'll get back to you as soon as possible.