Unable to use Record by Computer to create new greetings

Usually it's one of two things messing up your ability to use Record by Computer in Grasshopper.

  1. If you can't record or play back recorded greetings, the issue is likely related to the lack of a Java plug-in. See below for instructions for getting Java. 
  2. If you get an error that says "Unable to save settings for Greeting. Please try again." when trying to save or upload the greeting you just recorded, it is most likely due to not waiting until the greeting has finished playing before saving and uploading it. Try recording it again, but don't play the greeting this time and just save it. Don't worry, you'll have a chance to play it after it saves before you activate it.

Record by Computer can only work if you have the Java plug-in. Install Java using the instructions below:


  1. Visit http://java.com/en/download/ to download the latest version of Java.
  2. Open the set-up file. Follow the instructions on the screen to finish installing Java.


Apple supplies its own version of Java. Java version 7 is not compatible with Chrome. Although not recommended due to security vulnerabilities, you can restore Java version 6 to continue using Chrome. 

Learn how to restore Java version 6 on your Mac

Test whether the Java plug-in is successfully installed


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