Informational Extensions (or Enhanced Extensions) let you give callers up-to-date information about your company, products and services through sub-menus. You can use Informational Extensions to play recorded info about your company, but keep in mind callers can't leave a voicemail on these extensions. They are for information only, and can include nested menus callers can use to explore other topics.
Here’s some more important info about Information Extensions:
- You can have up to 5 topics, with up to 5 sub-topics.
- There is no limit on the length of Informational Extensions.
- You’ll have to first activate Informational Extensions in your Grasshopper account before you can access or record a greeting. (Callers can't access an Informational Extension that has not been activated.)
Note: If you signed up after June 2011, your interface does not have this feature available. Please contact our support team to activate this feature.
We will turn off the voicemail for the extension, so the caller just hears a greeting and cannot leave a message. Once the voicemail is turned off, it will act as an informational extension and will only play the greeting you've recorded!
Here’s how to set up Informational Extensions:
Go to Settings, then Enhanced Extensions:
Next choose to add an Informational Extension, and link it to one of your existing Grasshopper lines:
Choose the extension the caller should press to access the Informational Extension from main greeting:
Once you click Save New Extension, your main Informational Extension will be created. You can then click Add Topic to create a new topic and customize and add a new sub-topic: