HELP FILE

Why do I have to update my Grasshopper mobile app?  

  • We’ve made some updates to the Grasshopper app that requires all users to update to the latest version of the app. Updating to Android version 5.0.2 or iOS version 5.0.3 will ensure you continue to receive push notifications and have the best possible experience with Grasshopper. 

When do I need to update my app by? 

  • To ensure you continue to receive push notifications for things like missed calls and voicemails, you’ll need to be on the latest version of the app (Android version 5.0.2 or iOS version 5.0.3) by September 30, 2019. 

What happens if I do not update my Grasshopper mobile app by September 30, 2019?  

  • If you don’t update your app to Android version 5.0.2 or iOS version 5.0.3 by September 30, 2019, you will no longer receive push notifications for your missed calls, voicemails and faxes.  

How can I tell if I need to update my Grasshopper mobile app?  

  • To confirm you are on the latest version of our app (Android version 5.0.2 or iOS version 5.0.3), go to Settings > About Grasshopper.  

  • If you do not see version Android version 5.0.2 or iOS version 5.0.3 listed on that screen, you will need to update your app by going to the App or Play Store, searching for the Grasshopper app and click update. 

Where can I get the most recent version of the Grasshopper mobile app?  

  • To update your app to the latest version of Grasshopper, just head to the App or Play Store on your phone, search for the Grasshopper app and click update. 

I updated to a newer version of the app but I am still not getting push notifications. What do I do?  

  • If you have updated your app to Android version 5.0.2 or iOS version 5.0.3 and are not receiving push notifications, please contact our 24/7 support team at 800-820-8210 or help@grasshopper.com so we can investigate this further.