HELP FILE

How do I update my username?

    Only admins have the ability to change usernames. Once a username has been changed the user must use that username to log into their account.

    Note: Every Grasshopper user must have a unique email address per account to log in by January 15, 2022 or you may experience service disruptions.

    To change a username, do the following:

    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Settings > Users.
    3. Select Edit next to a user.
    4. Depending on if you are already using a username or using an email address do one of the following:
      • If you are using your email as your username:
        1. Update the email address to a unique one for the user. This email will be used going forward for the user's account.
        2. Select Save & Close.
        3. Select Edit again and update the username.
      • If you are using a username, change your username to a unique email address. This will be the email address you need to log in to Grasshopper.
    5. Select Save & Close.