The main greeting is the first thing a caller hears when they call your Grasshopper number. It's generally used on accounts with multiple extensions for callers to choose from (as opposed to a single call-forwarding number). Learn more about other greeting types here, including the main away greeting

TIP: If you record a custom main greeting, be sure to list out the extensions available to callers!

  1. Log in at
  2. Select the Main Greetings tab. 
  3. Next to "Main Greeting," click Change Greeting
  4. Here you'll see your library of greetings, including the system default and any custom greetings you have already created.
    • Click Use to select an existing greeting, OR
    • Click Create new greeting to start a new one, then choose a customization option. Once you've created the greeting, be sure to return to Step #4 and select Use to switch to it. Note that there may be a delay before it is ready to be used. 
  5. Under "Options," use the drop-down menu to choose what callers hear after the greeting (i.e., it repeats, the call is transferred, or the call ends).  
  6. Ensure that your phone number is set to "Play my main greeting" under Settings