HELP FILE
Only admins have the ability to change usernames. Once a username has been changed the user must use that username to log into their account.
To change a username, do the following:
- Log in at https://portal.us.grasshopper.com/login.aspx.
- Go to Settings > Users.
- Click Edit next to a user.
- Depending on if you are already using a username or using an email address do one of the following:
- If you are using your email as your username:
- Update the email address to a unique one for the user. This email will be used going forward for the user's account.
- Click Save & Close.
- Click Edit again and update the username.
- If you are using a username, change your username to a unique email address. This will be the email address you need to log in to Grasshopper.
- If you are using your email as your username:
- Click Save & Close.