HELP FILE

Only admins have the ability to change usernames. Once a username has been changed the user must use that username to log into their account.

To change a username, do the following:  

1. Log in at https://portal.us.grasshopper.com/login.aspx.  
2. Go to Settings > Users.
3. Click Edit next to a user.
4. Depending on if you are already using a username or using an email address do one of the following:
   • If you are using your email as your username:
     1. Update the email address. This email will be used going forward for the user's account.
     2. Click Save & Close.
     3. Click Edit again and update the username.
   • If you are already using a username, update your username. This will be the username you need to log in to Grasshopper. 
5. Click Save & Close.