Can I disable the option to press 1 to accept calls?
When you answer the phone and hear "You have a call from...;press 1 to accept the call, press 2 to send the caller to voicemail" - This means you have Call Screening or Call Announce enabled for your forwarding number. You can change the setting within your extension to "direct connect" and you will be connected directly to your caller when you answer and avoid the prompt to accept or reject the call.
- Sign in at https://nuui.us.grasshopper.com.
- Select Extensions and then select Edit next to your extension.
- Click Edit next to your forwarding number.
- Scroll to the section How should Grasshopper handle this number and select Calls will connect to you as soon as you pick up.
- Select Save & Close.