By default your main greeting is set to repeat if a caller does not enter an extension number. To choose what happens if there is no input after your main greeting finishes playing, use the following procedure:
  1. Log in at
  2. Go to Settings > Greetings.
  3. Next to Main Greeting, click Change Greeting
  4. Under Options, select one of the following options:
    • Repeat main greeting (default)
    • Transfer to an extension
    • End call