For new accounts, the available extensions are assigned automatically. Your Departments Extensions are given the numbers 0-6 in ascending order as they are created. The Employee Extensions are given the numbers 700-799.

A member of the Grasshopper support team can change the prefix for the Employee Extensions from 7 to another number if you would like. Your extensions can start with any number except for 9.

However, it is important to understand the number we use to replace the 7 will be taken from the pool of available department numbers (1, 2, 3, 4, 5, 6). If you already have a Department Extension using this number, you would either need to delete that extension or reach out to support to change the existing Department Extension number to an available number.

Example : If you would prefer your Employee Extensions to be in the 300 series, we would use the # 3 from the department extensions offered and you would gain a department # 7. Extension 3 would no longer be able to be used as a Department Extension. Your Department Extensions would be as follows: 0, 1, 2, 4, 5, 6, 7.

Currently this change can only be made by our support team. If this is something you would like us to change for you, please reach out to Grasshopper support. When emailing, please include the following:

  • Grasshopper phone number
  • Master pin number
  • I would like to change employee prefix to: _____(Insert number you would like to use)

Our support team will assist you when we receive your inquiry!