HELP FILE

Can callers be put on hold until someone is available to take the call?

    Yes, you can set up the system so when a call comes in, callers are put on hold until someone can take their call. Our system will try to call each of your phone numbers in order, indefinitely, until someone picks up.

    1. Sign in at https://nuui.us.grasshopper.com.
    2. Go to Extensions and then select Edit next to the desired extension.
    3. Select Options.
    4. From This extention should call each of my phone numbers, select indefinitely, until someone picks up.

      Note: When indefinitely, until someone picks up is selected, a message will be added that says "You may press star at any time to go to voicemail". We are unable to remove this message if this option is selected.

    5. Select Save.