HELP FILE

Outbound calls cannot be transferred, only inbound calls received on Grasshopper can be transferred to another extension. If you want to transfer your caller to an external phone number, the virtual calling card must be enabled. You can use our Phone Reference Sheet as a guide for transferring and managing calls.

  1. Press the Pound key twice (##) to place the caller on hold.
  2. Press 2 to transfer the call. 
  3. Enter the extension number followed by the pound key (#).
  4. Transfer the call by doing one of the following:
    • To transfer the call now, press 1.
    • To remain on the line, press then press the pound key twice (##) to complete the transfer when you are ready.