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How do I transfer a call to another extension?

    Outbound calls cannot be transferred, only inbound calls received on Grasshopper can be transferred to another extension. If you want to transfer your caller to an external phone number, the virtual calling card must be enabled.

    You can use our Phone Reference Sheet as a guide for transferring and managing calls.

    Option How-to
    Desktop app
    1. While on an active call, select Transfer Icon. Your caller will be placed on hold.
    2. Enter the extension number you want to transfer the call to followed by #.
    3. To return back to the call press *.
    Mobile app
    1. While on an active call, press # twice to place the caller on hold.
    2. Press 2 to transfer the call.
    3. Enter the extension number followed by #.
    4. Transfer the call by doing one of the following:
      • To transfer the call now, press 1.
      • To remain on the line, press 2, then press # twice to complete the transfer.