Set up the name directory
Allow all callers to reach employee extensions by searching by name.
Before you begin:
You must have admin permissions.
Legacy admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Sign in to the admin portal.
- Add all employee extensions.
- Select Extensions and then select Edit next to Extension 8 - Name Directory from Other Extensions.
- Enter the department's or employee's first and last names next to their extensions.
- Select Save & Close.
Admin portal
If your admin portal home page looks like the screenshot below, these steps are for you.
- Sign in to the admin portal.
- Go to .
- From Name directory, select
next to each extension. - Enter the department's or employee's first and last names and then select Save.