Set up the name directory

Allow all callers to reach employee extensions by searching by name.

Before you begin: You must have admin permissions.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Add all employee extensions.
Select Extensions and then select Edit next to Extension 8 - Name Directory from Other Extensions.
Enter the department's or employee's first and last names next to their extensions.
Select Save & Close.

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Call management > Extensions.
From Name directory, select next to each extension.
Enter the department's or employee's first and last names and then select Save.