Extension names are played when searching the Name Directory and when you receive a call through Grasshopper with Call Announce enabled. To change the extension name greeting, please follow the steps below: 

  1. Log in to your account at
  2. Click Greetings.
  3. Select Show other greetings next to an extension.
  4. Under the Recorded Extension Name section, click Change Greeting > Create new greeting.
  5. Select a recording method and record your name.