Give employees access to an extension(s) so they can help manage calls for your business. Once a user has access to an extension they can edit:

  • Extension name
  • Add their forwarding number for calls
  • Customize call forwarding settings for the extension
  • Customize how they will receive messages from callers
  • Customize the extension greetings. Learn more about the different extension greetings by visiting this article.

NOTE: Users can have access to multiple extensions.

In order to assign an extension to a user first add an employee as user. To assign an extension to a specific user do the following:

  1. Log in to Settings at
  2. Click the Users tab.
  3. Select a user, and click the dropdown menu next to Extension Access.
  4. Click On next to an extension.