Give a user texting permissions

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Grant multiple users texting permissions for a number or only allow a single user to text from your number.

Legacy admin portal

Before you begin: You must have admin permissions.

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Users.
Select the drop-down menu next to the SMS access and then select On next to the number you want the user to have texting permission on.
Select Off next to the desired phone number to disable texting permissions on a phone number.

Admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to User management > Users.
Select > Edit next to the user who needs texting permissions.
Select Next to move to Permissions.
From the Numbers for sending/receiving texts drop-down menu, select the phone number(s) the user needs texting access to.
Select Save.