Add a new user

Add a new user to your account with extension access and then send them a welcome email to get started!

Before you begin: You must have admin permissions.

Legacy admin portal

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to Settings > Users.
Select Add new user.
Enter the user's information and then select Add user. The new user must use an email address that is not already used by another user in your account.

Note: The user will receive a two-factor authentication code to the email in their profile when signing in.

Result: An email invitation will be sent to your new user to join Grasshopper. The email address you entered will be their username and they will need to create a password upon accepting the invitation. Please note, by default the new user has no access to any extension or phone numbers.

What to do next: Now that you've added a user to your account, customize what access you'd like your new user to have:

Give a user extension access to be able to take calls from the mobile app and customize their settings.
Give a user texting permissions for a phone number(s) on your account.
Give a user administrator access to be able to make changes to your account.

If your admin portal home page looks like the screenshot below, these steps are for you.

Sign in to the admin portal.
Go to User management > Users.
Select Add user.
Enter the user's information and then select Next. The new user must use an email address that is not already used by another user in your account.

Note: The user will receive a two-factor authentication code to the email in their profile when signing in.
Choose the new user’s role, extension access, and number(s) for SMS use.
Select Send invite.

What to do next: Now that you've added a user to your account, customize what access you'd like your new user to have:

Give a user extension access to be able to take calls from the mobile app and customize their settings.
Give a user texting permissions for a phone number(s) on your account.
Give a user administrator access to be able to make changes to your account.