Add employees as users to help manage calls and text messages for your Grasshopper number. See our video tutorial here

NOTE: Only users with admin access can add and remove users on an account.

  1. Log in to Settings at
  2. Select the Users tab. If you cannot access the Users tab, then you don't have admin access.
  3. Click Add new user
  4. Enter the user's contact information, then click Add user
  5. Enter your account password, then click Confirm.
  6. An email invitation will be sent to your new user to join Grasshopper. The email address you entered will be their username and they will need to create a password upon accepting the invitation. Please note, by default the new user has no access to any extension or phone numbers.
  7. To grant extensions permissions, click the drop down menu next to Extension access. Click On next to the extension(s) you want the user to have access to.
  8. To grant texting permissions, click the drop down menu next to SMS access. Click On next to the number(s) you want the user to be able to text from.
  9. To grant administrator access do the following:
    1. Click Edit next to the user.
    2. Next to Administrator, click On
    3. Enter your account password and click Confirm.