HELP FILE

How are incoming calls announced when I pick up?

    You can control how incoming calls are announced when you answer the phone.This setting can be different for each call-forwarding phone number configured on the account.

    While being forwarded to your phone, the caller is placed on hold and will hear music, a ringing tone, or a transfer greeting before you pickup (depending on your settings). You can choose between the following options for announcing calls:

    Call Announce (default) Calls will be announced when you pick up
    • The extension you are receiving the call for is announced to you.
    • You will then be prompted to press 1 to accept the call, press 2 to send the caller to voicemail, or press 3 to hear the caller's phone number.
    • If you don't take the call, it either moves to the next phone number in queue or it will be sent to voicemail and send you a notification via email (depending on your settings).
    Direct Connect Calls will connect to you as soon as you pick up.
    • The call is immediately connected to you without any options or announcements.
    • If you don't take the call, the call will go to your personal phone's voicemail system. This is great if you want to use your cell phone voicemail or your landline message system.
    Call Screening Callers will be asked for their name, then announced to you.
    • The caller is asked to record their name before being placed on hold.
    • When you pick up, the caller's recorded name is announced to you.
    • You will then be prompted to press 1 to accept the call, press 2 to send the caller to voicemail, or press 3 to hear the caller's phone number.
    • If you don't take the call, it will be sent to voicemail and send you a notification via email (depending on your settings).