Can I change or cancel my Voice Studio order after I’ve submitted it?

All Voice Studio requests are final sale. Once you’ve clicked the Purchase & submit request to Voice Studio button, you cannot make changes to or cancel your Voice Studio order

However, there are a few exceptions to this rule. If any of the following scenarios apply to you, please contact Customer Care for assistance. Note that in some cases, your revised order will be subject to additional charges.  

  • If you submitted a duplicate Voice Studio order by accident
  • If you realized that you made a mistake on your script and it requires re-recording
  • If you received your completed Voice Studio order and found that we made a mistake (such as mispronouncing your name)

Note that if you just need to make minor changes to your existing Voice Studio greetings, you can also submit a request for updated greetings for a reduced fee.