Will my phone number be offline during the transfer?

Local Numbers:

As long as your number remains active with your current provider, it's unlikely that you will experience any down time. If your current provider doesn't disconnect your number after releasing it to us, there shouldn't be any interruption of service on your line.

Your current provider still has control over the number until the transfer process is completed on both ends.

If the line is not working before the date of completion, contact your current provider to re-activate it.

Toll Free Numbers:

If you're transferring a toll free number, it’s unlikely that your number will experience any downtime while we process the transfer, but do make sure that you keep your former provider account active until the transfer is completed.

Depending on the providers involved, it’s possible that your toll free number may be unavailable temporarily during the final stages of the transfer process. Just to be safe, make sure you plan around this and have a secondary number available for customers to use.