Why does it say "press star at any time to go to voicemail"?
This message is playing on your extension because you have set the call forwarding options to ring "indefinitely, until someone picks up". To change this setting and prevent your callers from hearing this message, follow the steps below.
- Sign in at https://nuui.us.grasshopper.com.
- Go to Extensions
- Select Edit next to the desired extension.
- Select Options below the list of forwarding numbers.
- Change the option for This extension should call each of my phone numbers to In order, just once.
Your caller will no longer hear the message "press star at any time to go to voicemail".