This message is playing on your extension because you have set the call forwarding options to ring "indefinitely, until someone picks up".

To change this setting and prevent your callers from hearing this message, please take the following steps:

  1. Log into your account on
  2. go to Extensions
  3. click ' Edit' on the extension in question
  4. click on Options , below the list of forwarding numbers.
  5. change the option for This extension should call each of my phone numbers to "In order, just once."
  6. Your caller will no longer hear the message "press star at any time to go to voicemail”